If the battery is drained, and the charger you’re using uses 60 watts or more, your Surface will instantly turn on when you plug it in. Please connect a recommended charger instead. If you connect a lower-voltage charger or a USB-A charger with a USB-A-to-USB-C cable, your device may charge slowly. For more info about Surface power supplies, see Surface power supplies and charging requirements. If you choose to do so, keep these things in mind:įor best performance, we recommend using a USB-C charger that provides at least the same wattage as the power supply that was included with your Surface. For devices using USB-Cįor Surface devices that have a USB-C port, you can choose to charge your device using that. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. You can purchase Microsoft-licensed power supplies from the Microsoft Store. We strongly recommend that you use only a genuine Microsoft or Microsoft-licensed power supply, one that either came with your Surface or was purchased separately, to charge the battery. For more info, see What to do if your Surface power supply or charger doesn't work. If the LED indicator is not lit, you may have an issue with your power supply.
When the power supply is connected to your Surface, connected to a power source, and your Surface is receiving power, the LED indicator on the tip of the power supply's charging connector will be lit. You can plug the charging connector into the charging port on your Surface in either direction. To begin charging your Surface, connect the power supply that came with your Surface to a power source such as a wall outlet, power strip, or surge protector. Having issues charging your Surface, or other battery related issues? See Surface Battery won’t charge or Surface won’t run on battery. Here’s some info about charging your Surface and what Microsoft-licensed power supplies are available for Surface.įor Surface Studio power information, see Troubleshoot power problems with Surface Studio models.
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